Terms and Conditions
Effective Date: 01-Sep-2025
Welcome to Dream Smile Dental Clinic. These Terms and Conditions govern your use of our website, services, and any appointments made through our platform, including both in-person outpatient dental services ("Dental OP") and Online Dental Consultation services.
By using our website and services, you agree to these Terms and Conditions.
1. Services Offered
We offer:
- In-Person Dental OP Services: Regular outpatient dental services at our clinic located at Pukkattupady, Kochi, Kerala.
- Online Dental Consultation: Remote consultations for advice, second opinions, and dental guidance. No treatments or prescriptions are provided during online consultations.
2. Appointment & Payment Policy
- All consultations (in-person and online) require advance payment of the consultation fee.
- Your appointment will be confirmed only upon receipt of payment.
- For any dental treatments provided after in-person consultations, applicable treatment charges must also be paid as agreed upon during consultation.
3. No Refund Policy
- Consultation fees (both online and in-person) are non-refundable.
- Treatment fees once paid are non-refundable, except in rare cases (see Refund Policy below).
4. Use of Online Consultation
- Online consultation is purely for informational and guidance purposes.
- It is not a substitute for a physical examination or treatment.
- We do not prescribe medications or perform any procedures during online consultations.
5. User Responsibilities
You agree:
- To provide accurate and complete information during appointment booking.
- Not to misuse our website or services for unlawful or unethical purposes.
- To follow pre and post-procedure instructions provided by the dentist.
6. Limitation of Liability
We strive to provide the highest quality of care and advice. However, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services or reliance on online consultations.
7. Modification of Terms
We may modify these terms at any time. Continued use of the website or services after changes implies acceptance.
8. Governing Law
These terms are governed by the laws of Kerala/India, and any disputes shall be resolved under its jurisdiction.